In this blog, we’ll explore the perils of online shopping and give you some essential tips to make sure your festive season stays merry and bright.
The festive season is here, and many of us eagerly turn to the convenience of online shopping to tick off our gift lists. After all, with just a few clicks, your presents are on their way - no long check-out queues, no packed car parks with queues to get in and out, and no battling the crowds. But while online shopping is incredibly convenient, it's also riddled with risks that can turn your holiday cheer into a stressful nightmare.
Let's look at some of the perils, risks and threats to be aware of this Christmas...
Scams are everywhere!
During the Christmas season, scammers know people are in a rush and therefore are more likely to make impulse purchases. Fraudulent websites pop up overnight, masquerading as legitimate stores offering “too-good-to-be-true” discounts. From fake designer bags to non-existent electronics, scammers often create convincing web pages and social media ads to lure you in.
What to Do:
Stick to well-known websites like major retailers or verified online stores.
Check the URL carefully. Scammers often use slight variations of real sites (e.g., “Amazoon.com”).
Read reviews of the website if you’re unfamiliar with it.
Look for secure payment options. Sites that use SSL encryption will display a lock icon next to the URL.
Counterfeit products
Ever seen a high-end gadget or designer item being sold for a fraction of the price? The unfortunate reality is that counterfeit goods are rampant online, especially during Christmas. These items not only disappoint the recipient but can sometimes even be dangerous (especially with counterfeit electronics).
What to Do:
Avoid deals that seem too good to be true. They usually are.
Shop from official brand websites or authorised retailers.
Check product reviews and ratings for red flags.
Package delivery scams
Scammers know that during this time of year, you’re likely to be expecting packages. One common trick is sending fake delivery notices via email or SMS, claiming you need to “confirm” your delivery by clicking a link. These links often lead to phishing websites or install malware on your device.
What to Do:
Track packages directly through the retailer’s website or shipping company.
Don’t click on suspicious links in emails or texts claiming to be about deliveries.
Verify sender information if you receive an unexpected delivery notice.
Payment fraud
Entering your credit card details online always carries some risk, especially during the busy shopping season when you might not double-check every purchase. Data breaches, insecure websites, and even fake payment pages can put your financial information in the wrong hands.
What to Do:
Use credit cards over debit cards. Credit cards offer better fraud protection.
Consider virtual cards or payment services like PayPal or Apple Pay for added security.
Enable two-factor or multi-factor authentication for your online accounts.
Monitor your bank statements regularly for unauthorised transactions.
Weak cyber security
Hackers target online shoppers during the holidays, knowing many people use weak passwords or shop on unsecured networks (like public Wi-Fi). Cyberattacks can lead to stolen personal information, account breaches, or identity theft.
What to Do:
Use strong, unique passwords for each online store.
Avoid shopping on public Wi-Fi. Use a VPN if you must shop on the go.
Keep your devices updated with the latest security patches.
Delayed or lost shipments
The Christmas period is notorious for shipping delays. Increased demand and overwhelmed delivery services can result in gifts arriving late - or not at all. Some sellers also take advantage of the chaos by disappearing after receiving payment, never sending the item.
What to Do:
Order early to avoid last-minute delays.
Check the store’s shipping policy and estimated delivery times before purchasing.
Use tracking numbers and keep an eye on your shipments.
Return and refund nightmares
Sometimes, that perfect online gift doesn’t turn out quite as expected. But returning items purchased online can be a hassle, especially if you didn’t check the store’s return policy beforehand.
What to Do:
Read return policies carefully before buying.
Keep receipts and confirmation emails.
Be wary of stores with strict or unclear return rules.
Stay vigilant and shop smart
Online shopping is a modern-day miracle, especially during the busy Christmas season. But being aware of these perils - and taking precautions - can save you from holiday headaches. Trust your instincts, double-check before you buy, and don’t let the convenience of online shopping blind you to potential risks.
This Christmas, shop wisely and keep the holidays joyful, not stressful. Happy (and Safe) Shopping!
Reporting
Report all Fraud and Cybercrime to Action Fraud by calling 0300 123 2040 or online. Forward suspicious emails to report@phishing.gov.uk. Report SMS scams by forwarding the original message to 7726 (spells SPAM on the keypad).
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